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Error documentation methods

Error documentation methods

Screen-Shot-2017-10-26-at-12.02.19-AM.pngWhen using software programs or operating systems, it's not uncommon to encounter technical problems that need to be documented for further reference or analysis. In such cases, having a image capture of the problem can be incredibly helpful. But, many users are not sure how to take screenshot of an error. In this article, we'll walk you through the simple instructions to capture screenshots and record evidence of errors.

Taking a Screenshot

Taking a screenshot is a straightforward process that varies due to the operating system you are operating. Here's a manual guide for Mac users:

For mega888 Windows:

  1. Press the Print Screen key (usually located adjacent to the Ctrl and Scroll Lock key keys) on your keyboard.

Open the Paint application (pre-installed on Windows or obtain elsewhere) or any other graphic design tool.

Press Control + V to insert the screenshot into the application.

Save the image with a file name that explains the error.

You can also use the screen capture software in Windows 10 and later versions to record particular areas of the screen or take a screenshot of an active window.

For Mac:

  1. Press Control + Shift + 3 (for a full-screen capture) or Command + Shift + 4 (to select a specific region of the screen) on your keyboard.

Release the keys to record the screenshot.

You'll see the screenshot saved on your desktop as a PNG file.

Name the screenshot with a descriptive description, and save it in a designated.

Recording Evidence

Recording a video recording of the error provides more context than a static screenshot and can help developers diagnose the problem more precisely. Here's how to capture a video on Mac:

For Windows:

  1. Obtain and install and open OBS Studio (free tool).

Select the area of the screen you want to record by clicking on the plus button in the "Sources" panel.

Choose the quality settings (quality, resolution, and framerate).

Click the red "Start Recording" button to begin the capture.

Once you've finished the recording, click the red button "Stop Recording" button.

Save the image file with a meaningful description.

For Mac:

  1. Obtain and install and open QuickTime Player (free video recording software).

Go to File > Select New Screen Recording (or use Control + Shift + 5).

Select the region of the screen you want to record or choose to capture the entire screen.

Click the "Record" button to begin the capture.

Once you've finished the recording, click the red button button.

Save the video file with a descriptive description.

Tips and Tricks

  • Always verify you have enough capacity to store your images and videos.

Keep your images and recordings in order by establishing folders and naming them with relevant dates and explanations.

Use clear and descriptive file names, including the error type.

If the problem repeats, consider recommending capturing a longer video sequence to capture all instances.

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