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Screen recording for problem solving

Screen recording for problem solving

When using software programs or mega888 operating systems, it's not uncommon to encounter glitches that need to be documented for further reference or research purposes. In such cases, having a video recording of the error can be incredibly valuable. But, many users are not sure how to take capturing images of an issue. In this article, we'll walk you through the simple instructions to capture screenshots and document evidence of issues.

Taking a Screenshot

Taking a capture image is a easy process that varies based on the operating system you are using. Here's a step-by-step guide for Windows users:

For Windows:

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  1. Press the Print Screen key shortcut (usually located between the Ctrl and Scroll Lock key keys) on your input device.

Open the Paint application (pre-installed on PC or obtain elsewhere) or any other graphic design tool.

Press Ctrl + V to paste the screenshot into the tool.

Save the screenshot with a description that describes the error.

You can also use the Snip & Sketch tool in Windows 10 and later versions to capture particular areas of the screen or take a image of an active window.

For Mac:

  1. Press Control + Shift + 3 (to obtain a full-screen capture) or Control + Shift + 4 (to select a particular area of the screen) on your input device.

Release the keys to capture the image.

You'll see the screenshot saved on your desktop as a PNG file.

Name the image with a descriptive file name, and save it in a designated folder.

Recording Evidence

Recording a video of the issue provides more information than a image capture and can help support teams diagnose the problem more precisely. Here's how to capture a video on Mac:

For Windows:

  1. Obtain and install and open OBS Studio (free tool).

Select the region of the screen you want to record by clicking on the "+" button in the "Sources" panel.

Select the video settings (quality, resolution, and framerate).

Click the red button "Start Recording" button to begin the recording.

Once you've completed the capture, click the red "Stop Recording" button.

Save the image file with a relevant description.

For Mac:

  1. Obtain and install and open QuickTime Player (free video recording software).

Go to File > Select New Screen Recording (or use Command + Shift + 5).

Choose the region of the screen you want to capture or choose to capture the entire screen.

Click the "Record" button to begin the recording.

Once you've finished the recording, click the "Stop" button.

Save the video file with a informative name.

Tips and Tricks

  • Always make sure you have enough capacity to store your images and videos.

Keep your images and recordings organized by establishing folders and naming them with meaningful names and descriptions.

Use clear and descriptive file names, including the error type.

If the issue occurs frequently, consider recommending recording a longer video sequence to capture all occurrences.

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