When using software programs or operating systems, it's not uncommon to encounter issues that need to be documented for further reference or research purposes. In such cases, having a screenshot of the error can be incredibly valuable. But, many users are not sure how to take capturing images of an issue. In this article, we'll walk you through the simple instructions to capture screenshots and record evidence of issues.

Taking a Screenshot

Taking a capture image is a straightforward process that varies depending on the operating system you are operating. Here's a manual guide for Windows individuals:

For Windows:

1. Press the Print Screen key (usually located between the Ctrl and Scroll Lock key keys) on your input device.

Open the image editing software (pre-installed on Windows or obtain elsewhere) or any other image editing software.

Press Control + V to insert the image into the tool.

Save the image with a file name that explains the error.

You can also use the screen capture software in Windows 10 and later versions to record particular areas of the screen or take a image of an open window.

For Mac:

1. Press Control + Shift + 3 (to obtain a full-screen capture) or Control + Shift + 4 (for select a particular area of the screen) on your keyboard.

Release the keys to capture the screenshot.

You'll see the image saved on your workstation as a PNG file.

Name the screenshot with a descriptive description, and save it in a designated folder.

Recording Evidence

Recording a video of the issue provides more information than a static screenshot and can help support teams analyze the issue more precisely. Here's how to capture a video on Mac:

For Windows:

1. Obtain and install and open screen recording software (free tool).

Select the region of the screen you want to record by clicking on the plus button in the "Sources" panel.

Choose the quality settings (quality, resolution, and framerate).

Click the red "Start Recording" button to begin the recording.

Once you've completed the recording, click the red "Stop Recording" button.

Save the image file with a meaningful description.

For Mac:

1. Obtain and mega888 install and open QuickTime Player (free tool).

Go to File > New Screen Recording (or use Command + Shift + 5).

Select the area of the screen you want to record or choose to record the entire screen.

Click the red button button to begin the recording.

Once you've finished the recording, click the "Stop" button.

Save the image file with a descriptive description.

Tips and Tricks

• Always verify you have sufficient storage space to store your images and video recordings.

Organize your images and captures in order by establishing directories and naming them with meaningful names and explanations.

Use distinct and descriptive descriptions, including the error type.

If the issue repeats, consider recommending capturing a longer video sequence to capture all instances.